Senior Health Insurance Counseling for Kansas (SHICK) is a free program offering Kansans an opportunity to talk with trained, community volunteers and get answers to questions about Medicare and other insurance issues. SHICK counselors do not work for any insurance company. The goal is to educate and assist the public to make informed decisions on what's best for them. Volunteer SHICK Administration support is considered to be in a position of trust.
Essential Responsibilities:
- Copying, filing, data entry, and placing outbound phone calls in support of SMP / SHICK / MIPPA activity.
- Maintain client confidentiality at all times
- Volunteers who work in this role do not take inbound phone calls or field questions from the public.
Eligibility:
- Ability to work with others
- Sensitive, caring, confident attitude
- Good written and oral communication skills
- Strong organizational skills
- Willingness to commit sufficient time to handle several ongoing projects at once
- Familiarity with the computer and the Internet
- Fluent in English.
- Fluent in other languages is highly desirable.
Application & Screening Process:
It is important to know that the screening process is more demanding for these SHICK roles identified as “positions of trust.” A position of trust is one in which a volunteer has access to another person’s protected personal, health care, or financial information.
- Complete the SHICK application and interview process
- Pass a background check
- Satisfactorily complete initial SHICK certification training.
